Common Problems

  • 1

    Don’t have access to all scenes after purchasing everything

    Brian · 1 · Last reply by David

    I paid for all the subscriptions and it still does not give me access to every scene. It gives me the option to purchase again, then tells me it included in my subscription, but never activates the scene.

  • 1

    Refund never arrived

    Peredar · 3 · Last reply by Peredar

    I went to cancel the subscription due price point from my iPhone, when I noticed that $29 was an option.  The app said I’d get the difference refunded and I have not seen the money returned.  This was 4 days ago. Can you please refund my money?

    Thanks,

  • 1

    Lighter Windows 10 app not opening

    Chan5346 · 3 · Last reply by Jarrod Jones

    Lighter Windows 10 app not opening at all, tried regular opening and as administrator

  • 1

    Love this app, major bugs, and lack of support

    Perryk01 · 1 · Last reply by David

    I love this app, but there's a lot of conflicts when trying to run it on a PC, i was in contact /w chris from their custom support, and he decides just to ignore/not respond to emails whilst attempting to assist, I would advise to beware, generally people using multiple UIs (cosiar, HUE, razer,nanoleaf+ this) will give you crashing/ unable to bring this program up, and the support you will get wont be much.

  • 1

    icue and app not starting

    Jere Pellinen · 1 · Last reply by David

    This program would be so perfect.. but the app doesn't recognize my icue at all. it only sees the nanoleafs. 

    on iCUE I have all the necessary plugins on and all allowed.

    Lighter.exe even shows there on the iCUE and is allowed. Another problem is that the app starts once after installing.. but when i close it it refuses to start. nothing happens after clicking the app. 

    When u get these things fixed I'll for sure purchase the yearly thing.

    I am using windows 11 .. however i had the same problems just few days ago on windows 10.

  • 1

    Hue Bridge not found and no search possible

    XenoKeks · 1 · Last reply by David

    Hi dude,

    this tool would be very nice! There is only one problem: i can' t search my hue bridge. With my iOS and Android Apps and Streamdeck there is all fine. But your nice tool won' t be able to search the bridge. By clicking the "search again" button nothing happens... I reinstalled the app, nothing...

    Do you have any help? If not, i think i have do uninstall it - but keep the work alive, maybe sometime it will work.

    Have a nice christmas and a happy new year!

  • 1

    PC app won't link to Twitch and I also can't sign in

    Redskryptonitettv · 0 · Posted

    I used to be able to connect my Twitch account.  It says it's connected, but the bit, subscriber and such reacts no longer show up.  I also can't sign in via google.

  • 1

    Upgraded to new Hue Bridge pro

    Joan SPRY · 1 · Last reply by David

    I recently upgraded to the new Hue Bridge Pro, which the app cannot pick up. 

  • 1

    .

    Mrtimbrown · 1 · Last reply by David

    Why not let the person with same e -mail use this app on two devices. Now this year for Halloween I would have liked to have access to my tablet too, but no. You would rather rip us off. Well you are pathetic with greed. Last time EVER will I purchase this app. 

  • 1

    .

    Mr Timothybrown · 1 · Last reply by David

    Why not let the person with same e -mail use this app on two devices. Now this year for Halloween I would have liked to have access to my tablet too, but no. You would rather rip us off. Well you are pathetic with greed. Last time EVER will I purchase this app. 

  • 0
    Solved

    Have a problem? Please share it with us and we will do our best to solve it!

    David · 0 · Posted
    Looking for a solution to your problem? Start by writing it here. Chances are someone has experienced it in the past and will help you resolve it.