Common Problems: | Lighter / A Better Home Support Community

Siri Shortcus

skupyy — Sun, 25 Aug 2019 01:05:21 +0000

Can you fix it so that the Lighter scene embedded in Siri Shortcus doesn't have to have the iPhone unlocked? When I make a request for Siri Shortcus using Apple Watch or HomePod, for example, Siri Lighter does not make a light scene in Shortcus because it requires an unlocked iPhone. And that's wrong! I have Siri Shortcus programmed to play music and launch a Lighter scene. The music will start playing, but unfortunately if the request was via Apple Watch or Homepod, the Lighter scene will not start! I consider this to be a fundamental mistake. Please fix it? Thank you, Peter

Nanoleaf not connecting.

Meghin Trigueiro — Fri, 08 May 2020 03:42:08 +0000

I am really intrigued by this app and really would find this beneficial to use with my stream deck but unfortunately only my Philips Hue lights connect with it. The Nano Leaf on the other hand does not. I've followed the on-screen instructions (Hold the power button for 10 seconds) the light showing that the Nano Leaf is ready to pair started flashing and then nothing happened in the app.

Switching to native Hue-app

Peter — Sun, 04 Oct 2020 19:16:26 +0000

How come that the chosen scenery in the app is still lingering on when I switch over and use the native Hue-app to change light? For example, If I like to switch to something else, the last scene I use is still there and affect everything I change to in the native app. Don´t you guys try the app on at least some of the newer Iphones so you can detect different issues?
There is a lots of small annoyances everywhere.
Overall its a nice app bit way to many issues.
Mostly this problem solves itself, kind of, but not sure in what way.
I use the off-switch and light turns off, so far so good but when I switch on lights with the native app, its still (mostly) the scen from this app that´s still there.
Its like some sort of cache-issue if you can relate to that?

Thanks
//Peter

Lighter desktop app not connecting to bridge

David — Fri, 13 Nov 2020 13:35:01 +0000

Both my PC and my bridge are connected to the same network. However when trying to connect Lighter to the bridge it just won't pick up the bridge at all. I've tested it on the mobile app and it picks it up with no issue. The bridge is definately connected as the stream deck Hue stuff picked it up with no problem at all. Can you help?

App user interface reacts very slow

Dennis — Fri, 23 Apr 2021 00:52:30 +0000

The app is very slow to react to anything - pressing a button, sliding up/down, etc..

The app does what's it's supposed to do, but every user input takes 1-2 full seconds for the app to reflect in the user interface. It makes it very hard to use the app, constantly waiting for the app to catch up with your last input.

I'm on Android.

Can't connect to Phillips HUE bridge

Npresnyakov — Fri, 03 Sep 2021 01:00:02 +0000

My HUE lamps works good with my stream deck and my phone, but Lighter app can't find any bridges...

Cannot join forum or sign in

Joan SPRY — Sat, 02 Feb 2019 17:40:57 +0000

I have tried to join forum and it sends me an activation link but when I use it, it tells me I am not yet activated and to use the activation link. I then ask it to send me another link, and it tells me to wait a few minutes but it does not send me a new link.

lighter app freezes

Petervroegop — Sat, 02 Feb 2019 17:40:31 +0000

Hello,

I have been using your app Lighter on my old iPad mini, and it worked (and works) just fine. However, on my new iPad (2018 model) lighter freezes instant after choosing a scene or lamp. This happens with each and every lamp(s) or scene. Kinda weird isn’t it?

Subscribed and was charged for it but I still have the trial version

Kait Evinger — Mon, 10 Jun 2019 02:28:09 +0000

subscribed for the yearly full version, was charged on my paypal account. App is still in trial mode.

It used to work great, but now it crashes almost immediately

Pohlevj — Tue, 24 Dec 2019 00:00:48 +0000

This app crashes within 15 seconds of opening it. It used to work great, but this problem has suddenly started on every iPhone and iPad I own. Very frustrating considering I pay an annual fee for the full features of this app. Please fix this problem as soon as possible. Thank you.

App Freezes on iPhone X ios13.2

Matteo Cavalloni — Fri, 08 May 2020 03:42:41 +0000

Hello,

every time I select a scene the app frezees instantly.

I’m using and iPhone X with ios13.2

New iPhone only have trial version

Koppnatalie0 — Tue, 24 Dec 2019 00:00:20 +0000

I recently bought a new phone and transferred everything to it and now I only have access to the trial version when I bought a year subscription. I have logged in and no change.

I can’t side scroll the lighting choices at the bottom of the screen.

Dylantv — Sat, 22 Feb 2020 15:07:25 +0000

Once I select a lighting genre, I am unable to side scroll through the choices at the bottom of the screen. I am using an iPhone 11 running the latest iOS

My app is crashing, can I resolve this probelm?

Tommy Zanini — Fri, 08 May 2020 03:42:18 +0000

Hello! The app don't find my bridge but my pc and the bridge are connected at the same wi fi, also my app continue crush can I resolve? thanks

Requesting refund, app does not work as expected! Did not want to authorize purchase, was trying to shut down app

Meredithfowler — Fri, 08 May 2020 03:41:03 +0000

Hi, I clicked on the unlock in error thinking it was like 7ish$ but it turns out that it is 80$!! I immediately asked for a cancellation and refund and have been unsuccessful with apple. I think this is too much of a price for the app. can you please canc

Venkateshmohan — Thu, 28 May 2020 13:59:39 +0000

Hi, I click on the unlock in error thinking it was like 7ish$ but it turns out that it is 80$!! I immediately asked for a cancellation and refund and have been unsuccessful with apple. I think this is too much of a price for the app. can you please cancel my subscription and process a refund? I dont mind paying for a month. Thanks

Bit Triggers are linked incorrectly somehow

Hayden Drinnen — Tue, 09 Jun 2020 05:41:11 +0000

The bit triggers seem tied to a users bitbadge not when they actually cheer bits... so it's triggering every time they speak... please help.

I didn’t intend to purchase this app, and now I can’t find a way to terminate my subscription.

Trickrt — Sun, 28 Jun 2020 20:47:35 +0000

Please terminate my subscription. I was only testing this app and don’t want to keep it.

waardeloos

Gjavanputten — Thu, 09 Jul 2020 07:38:49 +0000

ik heb met verbazing bij andere gezien hoe hue mooi kan zijn. Alleen deze heb doe zware afbreuk aan het geheel lijkt een andere student dit maakt, laat ik zo zeggen er zijn veel betere apps. Ik zou me kapot schamen om zoiets te maken en uit te geven.... hallo app is 1000 beter simpeler en begrijpelijker.

Scrolling problem IOS 14

Peter — Sat, 19 Sep 2020 16:38:46 +0000

Cant scroll down and activate different scenery anymore after update to IOS14, totally locked to just the visible ones. Running app on Iphone 11 Pro and Ipad Pro. Reinstalled, still not working! :(