Frequently Asked Questions: | Lighter / A Better Home Support Community

Can you please refund my money. The app won’t even open. Thanks!

Arlene — Tue, 16 Jul 2019 23:02:04 +0000

Is there a way to synch Hue to the music coming out of your Echo if you have Hue linked to your Echo?

Threemoons — Sun, 12 Jan 2020 05:14:54 +0000

OK, so was all excited to get my Hue, and glad I found Lighter. However, I really thought that by now there would be a way to synch my Hue lights to music coming out of my Echo (if I had my Hue linked to my Echo, which I do) without doing some kludge that involves using my phone microphone (no thanks!!). Does such a solution exist? Thanks.

Shortcus

skupyy — Fri, 08 May 2020 03:35:28 +0000

Can you fix it so that the Lighter scene embedded in Siri Shortcus doesn't have to have the iPhone unlocked? When I make a request for Siri Shortcus using Apple Watch or HomePod, for example, Siri Lighter does not make a light scene in Shortcus because it requires an unlocked iPhone. And that's wrong! I have Siri Shortcus programmed to play music and launch a Lighter scene. The music will start playing, but unfortunately if the request was via Apple Watch or Homepod, the Lighter scene will not start! I consider this to be a fundamental mistake. Please fix it? Thank you, Peter

I was charged and did not want this app, 59.00 I want my money back

Dohuhmann — Tue, 06 Oct 2020 21:57:33 +0000

I was charged for a full year without it posting the cost first. I want my 59.00 back don’t like any app that shields cost like that

I was charged and did not want this app, 59.00 I want my money back

Dphuhmann — Tue, 06 Oct 2020 22:03:47 +0000

I was charged for a full year without it posting the cost first. I want my 59.00 back don’t like any app that shields cost like that

I have the PC App, how do I go about deleting a HUE Hub or adding an additional HUE Hub?

Michael — Thu, 15 Oct 2020 03:48:59 +0000

Can’t share with family member.

David Millard — Sat, 14 Nov 2020 16:00:38 +0000

Using iPhone and purchased year subscription

How do we switch from one hub to another in app?

Philippe Perron — Thu, 03 Dec 2020 14:01:51 +0000

I have 2 Hue hubs at home. Want to switch my phone app to a different hub. I cannot find any options in the app to do so. What would be the process?

Can you turn off sounds

Hswdev — Tue, 19 Mar 2019 00:12:57 +0000

Use the lights but can you turn off the sound.

Why is there in app purchase as well as subscription please?

Kallyloo — Sun, 12 Jan 2020 05:14:27 +0000

Hi I like the app, I love some parts. I’ve been asked for a purchase of £9.99 and also a subscription of £27.99. So please can someone tell me why I have to pay twice?

How do I contact Apple to get a refund?

Amy — Sun, 12 Jan 2020 05:14:23 +0000

I mistakenly bought this today and need a refund.

Can you connect more than one bridge?

Brian — Fri, 08 May 2020 03:35:22 +0000

I have two bridges and I don’t see an option to connect a second bridge as other hue apps have

I bought the subscription on my phone...How do I get all the options to display on my desktop also?

Teambgo — Fri, 08 May 2020 03:35:36 +0000

I have Lighter on my iPhone and on my win10 desktop. I bought the subscription on my phone...How do I get all the options to display on my desktop also? I don't see any way to link them. Kinda hoping there's a way without buying a second subscription, for the price there needs to be a way.

is there a way to pause/resume the dynamic cycling? sometimes I get a really good color combination and want to keep it fixed there rather than continuing to cycle

zpln — Wed, 06 May 2020 17:07:28 +0000

Question should be self-explanatory. It would be great to have the ability to pause the lighting when you just want it to stay a particular color but if the app has the ability to do that, it's not clear where the option is for it.

Why isn’t there a subscription or a monthly option so I don’t have to commit to $60..

Torrey — Sat, 23 May 2020 02:36:19 +0000

Why isn’t there a subscription to try it or at least a monthly option? I don’t don’t think it’s fair to have to commit to $60 if I’m not satisfied.

do not working only work halogen how can I work for valorant

Spawnfatih — Tue, 11 Aug 2020 21:59:32 +0000

Açıklama

How do you adjust the speed of the color change?

Frominsideout — Sun, 20 Sep 2020 03:14:49 +0000

why must you charge yearly and why is it so expensive?

Deucetrizzle — Sat, 10 Oct 2020 09:13:23 +0000

Does lighter support hue bridge v1? Would be nice to use on streamdeck for those that do not have bridge v2

Rhys100 — Sat, 31 Oct 2020 09:39:07 +0000

I’ve paid for access to the app but the app doesn’t recognise that I’ve done it and I’m unable access the paid for elements.

Judith Myhill — Thu, 26 Nov 2020 19:42:48 +0000