New Questions: | Lighter / A Better Home Support Community New Questions Helprace RSS https://abetterhome.helprace.com/s1-general/questions/new?format=rss I purchased the full version of the app on my android phone, however my PC still shows trial. Is there a way to get the access on my PC? Sat, 25 Apr 2026 05:10:09 +0000 https://abetterhome.helprace.com/i94-i-purchased-the-full-version-of-the-app-on-my-android-phone-however-my-pc-still-shows-trial-is-there-a-way-to-get-the-access-on-my-pc https://abetterhome.helprace.com/i94-i-purchased-the-full-version-of-the-app-on-my-android-phone-however-my-pc-still-shows-trial-is-there-a-way-to-get-the-access-on-my-pc Joseph Joseph please refund, app does not open. app will not open without a reinstall every single time, it also does not see zones from phillips hue, which is a dealbreaker

please refund

]]> Tue, 10 Jun 2025 19:30:57 +0000 https://abetterhome.helprace.com/i89-please-refund-app-does-not-open https://abetterhome.helprace.com/i89-please-refund-app-does-not-open Matt Hoskins Matt Hoskins app will not open without a reinstall every single time, it also does not see zones from phillips hue, which is a dealbreaker

please refund

]]> Still can't connect to bridge on PC I've had this app for about a year now on PC and I'm looking to use this with the Elgato Stream Deck. 

This app still will not locate the bridge to connect to it. Has this been fixed or is there something I'm doing wrong?

]]> Fri, 26 Jan 2024 19:27:02 +0000 https://abetterhome.helprace.com/i88-still-can-t-connect-to-bridge-on-pc https://abetterhome.helprace.com/i88-still-can-t-connect-to-bridge-on-pc Justin August Ramirez Justin August Ramirez I've had this app for about a year now on PC and I'm looking to use this with the Elgato Stream Deck. 

This app still will not locate the bridge to connect to it. Has this been fixed or is there something I'm doing wrong?

]]> ¿Puedes por favor reembolsar mi dinero?, solo queria probar un mes pero se compro un año por error, no tengo tanto dinero, gracias. Puedes por favor reembolsar mi dinero?, solo queria probar un mes pero se compro un año por error, no tengo tanto dinero, gracias

 Número de pedido 4512614849    ;    Delgado1@hotmail.com

]]> Mon, 23 Oct 2023 13:33:33 +0000 https://abetterhome.helprace.com/i87-puedes-por-favor-reembolsar-mi-dinero-solo-queria-probar-un-mes-pero-se-compro-un-a%C3%B1o-por-error-no-tengo-tanto-dinero-gracias https://abetterhome.helprace.com/i87-puedes-por-favor-reembolsar-mi-dinero-solo-queria-probar-un-mes-pero-se-compro-un-a%C3%B1o-por-error-no-tengo-tanto-dinero-gracias Delgado191 Delgado191 Puedes por favor reembolsar mi dinero?, solo queria probar un mes pero se compro un año por error, no tengo tanto dinero, gracias

 Número de pedido 4512614849    ;    Delgado1@hotmail.com

]]> Is there a way to install lighter on my Apple Watch so that shortcut is able to launch the shortcuts I created from my Apple Watch? I have some shortcuts defined on my iPhone that I want to be able to launch from my Apple Watch. How can I do that?

]]> Thu, 07 Sep 2023 09:44:32 +0000 https://abetterhome.helprace.com/i86-is-there-a-way-to-install-lighter-on-my-apple-watch-so-that-shortcut-is-able-to-launch-the-shortcuts-i-created-from-my-apple-watch https://abetterhome.helprace.com/i86-is-there-a-way-to-install-lighter-on-my-apple-watch-so-that-shortcut-is-able-to-launch-the-shortcuts-i-created-from-my-apple-watch Daniel Ganem Daniel Ganem I have some shortcuts defined on my iPhone that I want to be able to launch from my Apple Watch. How can I do that?

]]> On Android how do I launch a lighter shortcut through NFC? I want to scan an NFC and launch a specific room and Lighter profile ( say vintage profile on study). How can I do it?

]]> Sun, 01 May 2022 13:41:40 +0000 https://abetterhome.helprace.com/i84-on-android-how-do-i-launch-a-lighter-shortcut-through-nfc https://abetterhome.helprace.com/i84-on-android-how-do-i-launch-a-lighter-shortcut-through-nfc Apurba Sen Apurba Sen I want to scan an NFC and launch a specific room and Lighter profile ( say vintage profile on study). How can I do it?

]]> Holidays Will you be adding other holiday scenes? Especially in December for those of us who don’t celebrate Christmas. 

]]> Sun, 24 Oct 2021 15:11:09 +0000 https://abetterhome.helprace.com/i79-holidays https://abetterhome.helprace.com/i79-holidays Mel Mel Will you be adding other holiday scenes? Especially in December for those of us who don’t celebrate Christmas. 

]]> HomePod When connecting to the HomePod through the free version I get nothing coming out. Is this feature only available to people that subscribe to the app?

]]> Sat, 09 Oct 2021 22:36:07 +0000 https://abetterhome.helprace.com/i78-homepod https://abetterhome.helprace.com/i78-homepod Arfon Arfon When connecting to the HomePod through the free version I get nothing coming out. Is this feature only available to people that subscribe to the app?

]]> What is the difference between the square icon and circle icon features on the app? The circle icon won’t stay on? In the app the main light choices have a square icon and then at the bottom there are some circle icons? What is the difference & why won’t the circle icons stay on?

]]> Fri, 21 May 2021 21:13:24 +0000 https://abetterhome.helprace.com/i71-what-is-the-difference-between-the-square-icon-and-circle-icon-features-on-the-app-the-circle-icon-won-t-stay-on https://abetterhome.helprace.com/i71-what-is-the-difference-between-the-square-icon-and-circle-icon-features-on-the-app-the-circle-icon-won-t-stay-on Rqtballgirly Rqtballgirly In the app the main light choices have a square icon and then at the bottom there are some circle icons? What is the difference & why won’t the circle icons stay on?

]]> There is an app for streamdeck but no info on how to set it up and connect to the lights How do I set this up on the streamdeck? I have it on my phone but want it push button ready

]]> Thu, 08 Apr 2021 21:23:44 +0000 https://abetterhome.helprace.com/i68-there-is-an-app-for-streamdeck-but-no-info-on-how-to-set-it-up-and-connect-to-the-lights https://abetterhome.helprace.com/i68-there-is-an-app-for-streamdeck-but-no-info-on-how-to-set-it-up-and-connect-to-the-lights Drsynax Drsynax How do I set this up on the streamdeck? I have it on my phone but want it push button ready

]]> Why does Twitch integration require permission to control followed channels? Can you please explain why connecting Lighter to a Twitch account requires the user give Lighter permission to manage their followed channels? 

Thanks, 

PrescRx, 

]]> Sun, 21 Feb 2021 07:01:00 +0000 https://abetterhome.helprace.com/i67-why-does-twitch-integration-require-permission-to-control-followed-channels https://abetterhome.helprace.com/i67-why-does-twitch-integration-require-permission-to-control-followed-channels PrescRx PrescRx Can you please explain why connecting Lighter to a Twitch account requires the user give Lighter permission to manage their followed channels? 

Thanks, 

PrescRx, 

]]> How do we switch from one hub to another in app? I have 2 Hue hubs at home. Want to switch my phone app to a different hub. I cannot find any options in the app to do so. What would be the process?

]]> Thu, 03 Dec 2020 14:01:51 +0000 https://abetterhome.helprace.com/i62-how-do-we-switch-from-one-hub-to-another-in-app https://abetterhome.helprace.com/i62-how-do-we-switch-from-one-hub-to-another-in-app Philippe Perron Philippe Perron I have 2 Hue hubs at home. Want to switch my phone app to a different hub. I cannot find any options in the app to do so. What would be the process?

]]> I’ve paid for access to the app but the app doesn’t recognise that I’ve done it and I’m unable access the paid for elements. Thu, 26 Nov 2020 19:42:48 +0000 https://abetterhome.helprace.com/i61-i-ve-paid-for-access-to-the-app-but-the-app-doesn-t-recognise-that-i-ve-done-it-and-i-m-unable-access-the-paid-for-elements https://abetterhome.helprace.com/i61-i-ve-paid-for-access-to-the-app-but-the-app-doesn-t-recognise-that-i-ve-done-it-and-i-m-unable-access-the-paid-for-elements Judith Myhill Judith Myhill Can’t share with family member. Using iPhone and purchased year subscription 

]]> Sat, 14 Nov 2020 16:00:38 +0000 https://abetterhome.helprace.com/i59-can-t-share-with-family-member https://abetterhome.helprace.com/i59-can-t-share-with-family-member David Millard David Millard Using iPhone and purchased year subscription 

]]> Does lighter support hue bridge v1? Would be nice to use on streamdeck for those that do not have bridge v2 Sat, 31 Oct 2020 09:39:07 +0000 https://abetterhome.helprace.com/i57-does-lighter-support-hue-bridge-v1-would-be-nice-to-use-on-streamdeck-for-those-that-do-not-have-bridge-v2 https://abetterhome.helprace.com/i57-does-lighter-support-hue-bridge-v1-would-be-nice-to-use-on-streamdeck-for-those-that-do-not-have-bridge-v2 Rhys100 Rhys100 I have the PC App, how do I go about deleting a HUE Hub or adding an additional HUE Hub? Thu, 15 Oct 2020 03:48:59 +0000 https://abetterhome.helprace.com/i56-i-have-the-pc-app-how-do-i-go-about-deleting-a-hue-hub-or-adding-an-additional-hue-hub https://abetterhome.helprace.com/i56-i-have-the-pc-app-how-do-i-go-about-deleting-a-hue-hub-or-adding-an-additional-hue-hub Michael Michael why must you charge yearly and why is it so expensive? Sat, 10 Oct 2020 09:13:23 +0000 https://abetterhome.helprace.com/i55-why-must-you-charge-yearly-and-why-is-it-so-expensive https://abetterhome.helprace.com/i55-why-must-you-charge-yearly-and-why-is-it-so-expensive Deucetrizzle Deucetrizzle I was charged and did not want this app, 59.00 I want my money back I was charged for a full year without it posting the cost first. I want my 59.00 back don’t like any app that shields cost like that

]]> Tue, 06 Oct 2020 22:03:47 +0000 https://abetterhome.helprace.com/i54-i-was-charged-and-did-not-want-this-app-59-00-i-want-my-money-back https://abetterhome.helprace.com/i54-i-was-charged-and-did-not-want-this-app-59-00-i-want-my-money-back Dphuhmann Dphuhmann I was charged for a full year without it posting the cost first. I want my 59.00 back don’t like any app that shields cost like that

]]> I was charged and did not want this app, 59.00 I want my money back I was charged for a full year without it posting the cost first. I want my 59.00 back don’t like any app that shields cost like that

]]> Tue, 06 Oct 2020 21:57:33 +0000 https://abetterhome.helprace.com/i53-i-was-charged-and-did-not-want-this-app-59-00-i-want-my-money-back https://abetterhome.helprace.com/i53-i-was-charged-and-did-not-want-this-app-59-00-i-want-my-money-back Dohuhmann Dohuhmann I was charged for a full year without it posting the cost first. I want my 59.00 back don’t like any app that shields cost like that

]]> How do you adjust the speed of the color change? Sun, 20 Sep 2020 03:14:49 +0000 https://abetterhome.helprace.com/i50-how-do-you-adjust-the-speed-of-the-color-change https://abetterhome.helprace.com/i50-how-do-you-adjust-the-speed-of-the-color-change Frominsideout Frominsideout