All Topics| Lighter / A Better Home Support Community Top Helprace RSS https://abetterhome.helprace.com/s1-general/all/top?format=rss It would me nice to pay by month so you can quit when you want Fri, 29 May 2020 13:42:05 +0000 https://abetterhome.helprace.com/i40-it-would-me-nice-to-pay-by-month-so-you-can-quit-when-you-want https://abetterhome.helprace.com/i40-it-would-me-nice-to-pay-by-month-so-you-can-quit-when-you-want Hekker Hekker Can you please refund my money. The app won’t even open. Thanks! Tue, 16 Jul 2019 23:02:04 +0000 https://abetterhome.helprace.com/i12-can-you-please-refund-my-money-the-app-won-t-even-open-thanks https://abetterhome.helprace.com/i12-can-you-please-refund-my-money-the-app-won-t-even-open-thanks Arlene Arlene Shortcus Can you fix it so that the Lighter scene embedded in Siri Shortcus doesn't have to have the iPhone unlocked?  When I make a request for Siri Shortcus using Apple Watch or HomePod, for example, Siri Lighter does not make a light scene in Shortcus because it requires an unlocked iPhone.  And that's wrong!  I have Siri Shortcus programmed to play music and launch a Lighter scene.  The music will start playing, but unfortunately if the request was via Apple Watch or Homepod, the Lighter scene will not start!  I consider this to be a fundamental mistake.  Please fix it? [_cuted_]

]]> Fri, 08 May 2020 03:35:28 +0000 https://abetterhome.helprace.com/i19-shortcus https://abetterhome.helprace.com/i19-shortcus skupyy skupyy Can you fix it so that the Lighter scene embedded in Siri Shortcus doesn't have to have the iPhone unlocked?  When I make a request for Siri Shortcus using Apple Watch or HomePod, for example, Siri Lighter does not make a light scene in Shortcus because it requires an unlocked iPhone.  And that's wrong!  I have Siri Shortcus programmed to play music and launch a Lighter scene.  The music will start playing, but unfortunately if the request was via Apple Watch or Homepod, the Lighter scene will not start!  I consider this to be a fundamental mistake.  Please fix it?  Thank you, Peter

]]> Is there a way to synch Hue to the music coming out of your Echo if you have Hue linked to your Echo? OK, so was all excited to get my Hue, and glad I found Lighter.  However, I really thought that by now there would be a way to synch my Hue lights to music coming out of my Echo (if I had my Hue linked to my Echo, which I do) without doing some kludge that involves using my phone microphone (no thanks!!).  Does such a solution exist?  Thanks.

]]> Sun, 12 Jan 2020 05:14:54 +0000 https://abetterhome.helprace.com/i16-is-there-a-way-to-synch-hue-to-the-music-coming-out-of-your-echo-if-you-have-hue-linked-to-your-echo https://abetterhome.helprace.com/i16-is-there-a-way-to-synch-hue-to-the-music-coming-out-of-your-echo-if-you-have-hue-linked-to-your-echo Threemoons Threemoons OK, so was all excited to get my Hue, and glad I found Lighter.  However, I really thought that by now there would be a way to synch my Hue lights to music coming out of my Echo (if I had my Hue linked to my Echo, which I do) without doing some kludge that involves using my phone microphone (no thanks!!).  Does such a solution exist?  Thanks.

]]> Can't connect to Phillips HUE bridge My HUE lamps works good with my stream deck and my phone, but Lighter app can't find any bridges...

]]> Fri, 03 Sep 2021 01:00:02 +0000 https://abetterhome.helprace.com/i76-can-t-connect-to-phillips-hue-bridge https://abetterhome.helprace.com/i76-can-t-connect-to-phillips-hue-bridge Npresnyakov Npresnyakov My HUE lamps works good with my stream deck and my phone, but Lighter app can't find any bridges...

]]> App user interface reacts very slow The app is very slow to react to anything - pressing a button, sliding up/down, etc..

The app does what's it's supposed to do, but every user input takes 1-2 full seconds for the app to reflect in the user interface. It makes it very hard to use the app, constantly waiting for the app to catch up with your last input.

I'm on Android.

]]> Fri, 23 Apr 2021 00:52:30 +0000 https://abetterhome.helprace.com/i69-app-user-interface-reacts-very-slow https://abetterhome.helprace.com/i69-app-user-interface-reacts-very-slow Dennis Dennis The app is very slow to react to anything - pressing a button, sliding up/down, etc..

The app does what's it's supposed to do, but every user input takes 1-2 full seconds for the app to reflect in the user interface. It makes it very hard to use the app, constantly waiting for the app to catch up with your last input.

I'm on Android.

]]> How do we switch from one hub to another in app? I have 2 Hue hubs at home. Want to switch my phone app to a different hub. I cannot find any options in the app to do so. What would be the process?

]]> Thu, 03 Dec 2020 14:01:51 +0000 https://abetterhome.helprace.com/i62-how-do-we-switch-from-one-hub-to-another-in-app https://abetterhome.helprace.com/i62-how-do-we-switch-from-one-hub-to-another-in-app Philippe Perron Philippe Perron I have 2 Hue hubs at home. Want to switch my phone app to a different hub. I cannot find any options in the app to do so. What would be the process?

]]> Can’t share with family member. Using iPhone and purchased year subscription 

]]> Sat, 14 Nov 2020 16:00:38 +0000 https://abetterhome.helprace.com/i59-can-t-share-with-family-member https://abetterhome.helprace.com/i59-can-t-share-with-family-member David Millard David Millard Using iPhone and purchased year subscription 

]]> Lighter desktop app not connecting to bridge Both my PC and my bridge are connected to the same network. However when trying to connect Lighter to the bridge it just won't pick up the bridge at all. I've tested it on the mobile app and it picks it up with no issue. The bridge is definately connected as the stream deck Hue stuff picked it up with no problem at all. Can you help?

]]> Fri, 13 Nov 2020 13:35:01 +0000 https://abetterhome.helprace.com/i58-lighter-desktop-app-not-connecting-to-bridge https://abetterhome.helprace.com/i58-lighter-desktop-app-not-connecting-to-bridge David David Both my PC and my bridge are connected to the same network. However when trying to connect Lighter to the bridge it just won't pick up the bridge at all. I've tested it on the mobile app and it picks it up with no issue. The bridge is definately connected as the stream deck Hue stuff picked it up with no problem at all. Can you help?

]]> I have the PC App, how do I go about deleting a HUE Hub or adding an additional HUE Hub? Thu, 15 Oct 2020 03:48:59 +0000 https://abetterhome.helprace.com/i56-i-have-the-pc-app-how-do-i-go-about-deleting-a-hue-hub-or-adding-an-additional-hue-hub https://abetterhome.helprace.com/i56-i-have-the-pc-app-how-do-i-go-about-deleting-a-hue-hub-or-adding-an-additional-hue-hub Michael Michael I was charged and did not want this app, 59.00 I want my money back I was charged for a full year without it posting the cost first. I want my 59.00 back don’t like any app that shields cost like that

]]> Tue, 06 Oct 2020 22:03:47 +0000 https://abetterhome.helprace.com/i54-i-was-charged-and-did-not-want-this-app-59-00-i-want-my-money-back https://abetterhome.helprace.com/i54-i-was-charged-and-did-not-want-this-app-59-00-i-want-my-money-back Dphuhmann Dphuhmann I was charged for a full year without it posting the cost first. I want my 59.00 back don’t like any app that shields cost like that

]]> I was charged and did not want this app, 59.00 I want my money back I was charged for a full year without it posting the cost first. I want my 59.00 back don’t like any app that shields cost like that

]]> Tue, 06 Oct 2020 21:57:33 +0000 https://abetterhome.helprace.com/i53-i-was-charged-and-did-not-want-this-app-59-00-i-want-my-money-back https://abetterhome.helprace.com/i53-i-was-charged-and-did-not-want-this-app-59-00-i-want-my-money-back Dohuhmann Dohuhmann I was charged for a full year without it posting the cost first. I want my 59.00 back don’t like any app that shields cost like that

]]> Switching to native Hue-app How come that the chosen scenery in the app is still lingering on when I switch over and use the native Hue-app to change light? For example, If I like to switch to something else, the last scene I use is still there and affect everything I change to in the native app. Don´t you guys try the app on at least some of the newer Iphones so you can detect different issues? There is a lots of small annoyances everywhere. Overall its a nice app bit way to many issues. Mostly this problem solves itself, kind of, but not[_cuted_]

]]> Sun, 04 Oct 2020 19:16:26 +0000 https://abetterhome.helprace.com/i52-switching-to-native-hue-app https://abetterhome.helprace.com/i52-switching-to-native-hue-app Peter Peter How come that the chosen scenery in the app is still lingering on when I switch over and use the native Hue-app to change light? For example, If I like to switch to something else, the last scene I use is still there and affect everything I change to in the native app. Don´t you guys try the app on at least some of the newer Iphones so you can detect different issues?
There is a lots of small annoyances everywhere.
Overall its a nice app bit way to many issues.
Mostly this problem solves itself, kind of, but not sure in what way.
I use the off-switch and light turns off, so far so good but when I switch on lights with the native app, its still (mostly) the scen from this app that´s still there.
Its like some sort of cache-issue if you can relate to that?

Thanks
//Peter

]]> Most scenes could be brighter! The scenes are great, but could be brighter. Also you can’t swipe up and swipe the app away and have it continue to change colors for the scene you selected. 

]]> Tue, 16 Jun 2020 20:43:56 +0000 https://abetterhome.helprace.com/i43-most-scenes-could-be-brighter https://abetterhome.helprace.com/i43-most-scenes-could-be-brighter Joey H Joey H The scenes are great, but could be brighter. Also you can’t swipe up and swipe the app away and have it continue to change colors for the scene you selected. 

]]> Nanoleaf not connecting. I am really intrigued by this app and really would find this beneficial to use with my stream deck but unfortunately only my Philips Hue lights connect with it. The Nano Leaf on the other hand does not. I've followed the on-screen instructions (Hold the power button for 10 seconds) the light showing that the Nano Leaf is ready to pair started flashing and then nothing happened in the app.

]]> Fri, 08 May 2020 03:42:08 +0000 https://abetterhome.helprace.com/i34-nanoleaf-not-connecting https://abetterhome.helprace.com/i34-nanoleaf-not-connecting Meghin Trigueiro Meghin Trigueiro I am really intrigued by this app and really would find this beneficial to use with my stream deck but unfortunately only my Philips Hue lights connect with it. The Nano Leaf on the other hand does not. I've followed the on-screen instructions (Hold the power button for 10 seconds) the light showing that the Nano Leaf is ready to pair started flashing and then nothing happened in the app.

]]> Love it Sun, 01 Mar 2020 15:40:14 +0000 https://abetterhome.helprace.com/i29-love-it https://abetterhome.helprace.com/i29-love-it Damionphillips31 Damionphillips31 Siri Shortcus Can you fix it so that the Lighter scene embedded in Siri Shortcus doesn't have to have the iPhone unlocked?  When I make a request for Siri Shortcus using Apple Watch or HomePod, for example, Siri Lighter does not make a light scene in Shortcus because it requires an unlocked iPhone.  And that's wrong!  I have Siri Shortcus programmed to play music and launch a Lighter scene.  The music will start playing, but unfortunately if the request was via Apple Watch or Homepod, the Lighter scene will not start!  I consider this to be a fundamental mistake.  Please fix it? [_cuted_]

]]> Sun, 25 Aug 2019 01:05:21 +0000 https://abetterhome.helprace.com/i20-siri-shortcus https://abetterhome.helprace.com/i20-siri-shortcus skupyy skupyy Can you fix it so that the Lighter scene embedded in Siri Shortcus doesn't have to have the iPhone unlocked?  When I make a request for Siri Shortcus using Apple Watch or HomePod, for example, Siri Lighter does not make a light scene in Shortcus because it requires an unlocked iPhone.  And that's wrong!  I have Siri Shortcus programmed to play music and launch a Lighter scene.  The music will start playing, but unfortunately if the request was via Apple Watch or Homepod, the Lighter scene will not start!  I consider this to be a fundamental mistake.  Please fix it?  Thank you, Peter

]]> I purchased the full version of the app on my android phone, however my PC still shows trial. Is there a way to get the access on my PC? Sat, 25 Apr 2026 05:10:09 +0000 https://abetterhome.helprace.com/i94-i-purchased-the-full-version-of-the-app-on-my-android-phone-however-my-pc-still-shows-trial-is-there-a-way-to-get-the-access-on-my-pc https://abetterhome.helprace.com/i94-i-purchased-the-full-version-of-the-app-on-my-android-phone-however-my-pc-still-shows-trial-is-there-a-way-to-get-the-access-on-my-pc Joseph Joseph . Why not let the person with same e -mail use this app on two devices. Now this year for Halloween I would have liked to have access to my tablet too, but no. You would rather rip us off. Well you are pathetic with greed. Last time EVER will I purchase this app. 

]]> Tue, 28 Oct 2025 00:12:23 +0000 https://abetterhome.helprace.com/i92 https://abetterhome.helprace.com/i92 Mr Timothybrown Mr Timothybrown Why not let the person with same e -mail use this app on two devices. Now this year for Halloween I would have liked to have access to my tablet too, but no. You would rather rip us off. Well you are pathetic with greed. Last time EVER will I purchase this app. 

]]> . Why not let the person with same e -mail use this app on two devices. Now this year for Halloween I would have liked to have access to my tablet too, but no. You would rather rip us off. Well you are pathetic with greed. Last time EVER will I purchase this app. 

]]> Tue, 28 Oct 2025 00:11:01 +0000 https://abetterhome.helprace.com/i91 https://abetterhome.helprace.com/i91 Mrtimbrown Mrtimbrown Why not let the person with same e -mail use this app on two devices. Now this year for Halloween I would have liked to have access to my tablet too, but no. You would rather rip us off. Well you are pathetic with greed. Last time EVER will I purchase this app. 

]]>